Good to Know
Important Information

Important information and our T&C's can be found below

General Information

Our prices are in Euro per adult person and day.
Prices include half board and exclude local tax of € 3.00 per person (from 15 years) and day. Children's discounts are valid from 2 full-paying adults per room.

With the publication of the new price list all previous ones lose their validity. Price changes, misprints and errors as well as changes in offers reserved.

Stay Only with Breakfast

Reduction of the price of € 15.00 (- € 10.00 in summer) per person and day for overnight stay with breakfast, without using the evening menu.

Single Occupancy in a Double Room

When using a double room for single occupancy, the price for the 2nd bed is reduced by € 20.00 per day.

Non-Smoking - Smokers?

We would like to point out that our rooms are non-smoking. There is also no smoking in the entire dining area and at the hotel bar/lounge. You are welcome to smoke on the balcony.

Pets
Summer

Dogs only on request.
Charge starting from € 25.00 per dog per day (without food). One dog per room.
We ask for your understanding that dogs are only allowed in the double rooms TIROL & TIROL EXCLUSIVE. In the restaurants, at the hotelbar, in the spa and wellness area and on the sunbathing lawn your four-legged friend has no access. We reserve the right to charge for any final cleaning that may be required.

Winter

Pets are not allowed!

Our Included Services
Half board with generous pampering breakfast with organic corner, vitamin & tea bar.
In the evening you are spoilt with choice at the five-course gourmet menu and can put together your own menu from 3 main courses. Daily large salad & raw vegetable buffet, cheese from the board, fondue evening and weekly changing appetizer buffets complete the offer. For the duration of your stay we have reserved a table for you.
Short Stay
For a short stay (up to 3 days) we charge a surcharge up from € 10.00 per person and per day.
Reduction in the Additional Bed
Summer
  • 0-3 years: FREE
  • 4-6 years: € 15.00 per day
  • 7-14 years: -60 %
  • from 15 years: -30 %
...valid from 2 full payers per room!

Winter
  • until 4 years: € 15.00 per day
  • from 5 to 10 years: -70 %
  • from 11 to 15 years: -50 %
  • from 16 years: -30 %
...valid from 2 full payers per room!
Arrival and Departure
On the day of departure, we will provide you with the room until 11.00 am, but on the other hand we ask for your understanding that the room can usually be occupied from 4.00 pm. In case of arrival after 8.00 pm we ask for early notification!
Parking Space | Electric Car
For the duration of your stay, we provide you with one free parking space per room in our in-house underground garage.
Are you traveling with an electric car?
Two charging stations are available directly in our underground car park for charging your electric car.
Reservation Confirmation & Deposit

For the binding fixation of reservations, a deposit of € 200.00 per person is necessary, which has to be transferred to our account within 2 weeks.

Volksbank Tyrol
IBAN: AT704239000520007620
BIC: VBOEATWWINN
free of charge for recipient

The deposit can also be paid by credit card (Visa/ Mastercard).

By providing the credit card number and expiration date, it is irrevocably confirmed that the final invoice or any cancellation fees may be charged to the credit card, unless another method of payment is agreed upon or no other form of payment has taken place.
Unused services will not be refunded.

Please understand that it is possible to book room categories, but not specific rooms or floors.

In case of errors in price information, we reserve the right to make an adjustment and refer to the current price lists.

Please note that a reservation becomes effective only after a written confirmation of reservation on our part.

Price and Payment Modalities

Cash, debit card or credit cards (Mastercard and Visa).

We recommend that you check your card limit for foreign payments. Many credit cards have an automatic card limit of € 2,500. Bank transfer is only possible in advance.

If you need your hotel invoice in a certain form (e.g. invoice to the company address, separate invoices, ...) or take over the hotel stay and / or consumption of several rooms, please let us know in advance (upon arrival!).

Cancellations | Insurance
In general, cancellations of reservations are accepted only in a written form.
Cancellation Conditions Summer 2023
  • up to 14 days before arrival, cancellation is possible at any time free of charge
  • from 14 days before the day of arrival or in case of no-show or early departure we charge 100% of the total half board price.
  • for changes or cancellations of the confirmed booking we charge a one-time manipulation fee starting from € 30.00.

Cancellation Conditions Winter 2022/23
  • up to 28 days before arrival, cancellation is possible at any time free of charge.
  • 28 days to 7 days before arrival we charge 80% of the half board price.
  • in the last week before the arrival date or in case of no-show or early departure we charge 100% of the total half board price.
  • for changes or cancellations of the confirmed booking until 28 days before arrival we charge a one-time manipulation fee depending on the changes.

Travel Cancellation Insurance
We strongly recommend that you take a cancellation insurance policy. This one-time financial investment is minimal and offers maximum protection in case something doesn't go according to plan. Play it safe, click here and book a piece of security!